Hire Medical Virtual Assistants Who Work Your Hours

A trained remote professional who handles the administrative and documentation work of a practice: answering patient calls, scheduling, chart documentation, insurance verification, prior authorizations and billing follow-up. A medical virtual assistant is not clinical staff. They do not take vitals, draw blood or room patients, and they work remotely rather than in your office.

Around $1,999 per month for a full-time assistant. That is an average rather than a fixed price: front-desk and intake roles sit below it, while billing, coding and prior authorization specialists sit above. There is no separate recruitment or placement fee, and the in-country contract, payroll and compliance are handled within the rate. We quote your exact figure on the first call, once we know the role and the hours.

Latin America. Our assistants work your time zone rather than their own, a full 9 to 5 on your clock, so you get the whole clinic day covered rather than a few hours of overlap. Because Latin America sits close to US hours, that is a normal working day for them rather than a night shift. Most are also fully bilingual in English and Spanish.

The main difference is the clock. The Philippines is roughly 12 to 13 hours ahead of US Eastern time, so an assistant covering your clinic day is working through the night. Our assistants are in Latin America and work your time zone directly, a full 9 to 5 on your clock, which is a normal working day for them. That is far easier to sustain, and it shows in retention and in how alert someone is on a 4pm phone call.

HIPAA compliance is a property of your practice's overall safeguards rather than something an individual can be certified in, so treat anyone claiming otherwise with caution. What we do: every assistant completes HIPAA training before they start with a client, takes annual refresher training for as long as they are placed, signs a confidentiality agreement and passes a background check. We also execute a Business Associate Agreement with your practice, and access to PHI is limited to the systems you choose to grant.

Yes, and it is a hard requirement rather than a preference. We only shortlist candidates who have already worked for US medical practices or billing companies. They know US payers, US documentation standards and US patient expectations before day one, so they can hit the ground running instead of learning your market on your time.

Yes, and it is the most common first task practices hand over. Because our assistants work US hours, calls are answered live during clinic hours rather than returned the following morning.

Yes. Our assistants have worked across the systems US practices actually run, including Athenahealth, eClinicalWorks, NextGen, Kareo and Tebra, Dentrix and others. You grant access under your own credentialing and access-control policies, exactly as you would for an in-office employee.

It depends on how specialised the role is. General front-desk and intake roles move fastest; billing, coding and prior authorization take longer to match well. We will give you a realistic timeline on the first call rather than a number designed to close you.

No. Assistants supply their own workstation and internet connection. You provide access to your software, and nothing else.

Most are fully bilingual in English and Spanish. For practices with a large Spanish-speaking patient population that is often the deciding factor, because the same person can handle both sides of the schedule without a language line.

Tell us early rather than working around it. We will run a fresh shortlist and re-match you for the same role.