Eligibility, benefits and patient responsibility checked before the appointment rather than discovered after it. Fewer surprise balances, fewer denials for coverage that had already lapsed, and a front desk that can quote a patient their cost with confidence.
Medical Assistant and Coordinator |
5+ years of experience
Karina is a bilingual professional with extensive experience in medical assistance and coordination. She excels in patient scheduling, insurance verification, and medical billing. Her adaptability and attention to detail make her an asset in fast-paced environments, ensuring efficient workflows.
Medical Assistant and Coordinator | 5+ years of experience
Karina is a bilingual professional with extensive experience in medical assistance and coordination. She excels in patient scheduling, insurance verification, and medical billing. Her adaptability and attention to detail make her an asset in fast-paced environments, ensuring efficient workflows.
Medical Virtual Assistant | 3+ years of experience
Fabiola is a dedicated administrative and operations professional with over three years of experience in healthcare operations. She excels in scheduling, credentialing, records management, and workflow coordination. Her expertise extends to auditing insurance payments and ensuring compliance.
Jennifer is a dedicated bilingual Certified Medical Assistant with expertise in both on-site and remote clinical operations. She excels in telemedicine, EHR documentation, and insurance verification while ensuring HIPAA compliance. Jennifer is proficient in managing high-volume customer service.
Andrea is a dedicated Virtual Medical Assistant with four years of experience in medical billing, customer service, and data entry. She has a strong background in insurance verification, appointment scheduling, and medical records management. Andrea is proficient in handling sensitive.
Bilingual Appointment Setter | 5+ years of experience
Carlos is a highly organized bilingual professional with over 5 years of experience in medical interpretation, legal case evaluation, and remote customer support. He excels in patient-provider communication, medical records management, and legal intake, ensuring confidentiality and a.
Andres verifies eligibility and benefits before appointments, documents coverage details in the practice system and helps teams communicate accurate copays, deductibles and authorization requirements to patients.
Eligibility Verification
96%
Benefits Review
93%
Patient Estimates
90%
A denial worked after the fact costs staff time and delays payment by weeks. The same problem caught the day before the appointment costs one phone call. Verification is the cheapest point in the revenue cycle to intervene, which is why practices with a dedicated verifier tend to have cleaner AR without changing anything about how they bill.
Coverage confirmed before the visit, not discovered at billing
Patient responsibility known at check-in so the desk can collect
Fewer denials for lapsed coverage, missing referrals or out-of-network plans
Prior experience with US payer portals and benefit checks
HIPAA training before kick-off, refreshed annually, plus a signed BAA
Full-time from $1,900 a month, part-time from $1,200
Why hire an insurance verification specialist
Verification is usually squeezed into the front desk's day, which means it happens for some appointments and not others. A dedicated verifier works the whole schedule ahead of time, so patients are not surprised by a balance and your billers are not appealing denials that never needed to exist.
Felipe Carvalho
Medical Virtual Receptionist
Online Rating 4.5
Felipe Carvalho
Medical Virtual Receptionist
Online Rating 4.5
Felipe Carvalho
Virtual Billing & Revenue Cycle Support
Online Rating 4.5
Full US hours overlap
Payer portals and phone lines run on US hours, and so does your verifier, a full 9 to 5 on your clock.
Trained and checked
HIPAA training before kick-off, annual refreshers, background checks and a signed BAA.
US payer experience
Only people who have run US eligibility and benefit checks reach your shortlist.
One monthly rate
From $1,900 a month full-time, $1,200 part-time. No placement fee.
What an insurance verification specialist does
Most denials that look like billing problems are really front-end problems: coverage that had lapsed, a plan that needed a referral, a deductible nobody checked. Verification catches those before the visit, when they are still cheap to fix.
Verify active coverage ahead of every scheduled appointment
Confirm plan type, network status and whether a referral is required
Check deductible, copay, coinsurance and remaining out-of-pocket
Identify services that will need prior authorization before booking
Record patient responsibility in the chart so the desk can collect at check-in
Flag lapsed or changed coverage and contact the patient before the visit
Handle coordination of benefits where a patient has more than one plan
Re-verify recurring and long-course patients on schedule
Specialties
Medical Virtual Receptionists are healthcare professionals who support medical practitioners by managing patient communications, scheduling appointments, and handling administrative tasks. They are vital in ensuring that medical offices run efficiently and provide excellent patient care.
Skills and Qualifications
Medical Virtual Receptionists may have backgrounds in healthcare or administration. While a degree in healthcare is beneficial, it is not mandatory; experience in a medical setting is often sufficient.
Strong organizational and operational skills.
Proficient in professional English communication.
Familiarity with basic medical processes and terminology.
Which payer portals and verification workflows have you used?
Candidates should have hands-on experience checking eligibility and benefits through payer portals, clearinghouses and phone verification for US medical practices.
What coverage details do you document before an appointment?
A thorough verification includes active coverage, plan type, copay, deductible, coinsurance, remaining balances, referral or authorization requirements and service-specific limitations.
How do you handle conflicting or unclear benefit information?
Strong specialists confirm the patient and plan details, cross-check available sources, contact the payer when necessary and clearly document that benefits are not a guarantee of payment.
How it works
Tell us the workload
A short call to map your schedule volume, payer mix, PM system and how far ahead you book.
We build a shortlist
A placement specialist matches candidates who have run US eligibility checks on your payers, then sends a shortlist worth reading.
Interview and choose
You meet the candidates and make the hire yourself. We handle the in-country contract, payroll and compliance.
Onboard and start
Your verifier starts with HIPAA training complete and a signed BAA in place, working next week's schedule from day one.
What practices hand off first
Eligibility confirmation
Confirm that coverage is active for the patient and scheduled date of service.
Benefit breakdowns
Document copays, deductibles, coinsurance, remaining balances and service-specific limitations.
Authorization requirements
Identify referral or prior-authorization rules before they delay care or create preventable denials.
Payer portal checks
Use portals, clearinghouses and phone verification to resolve missing or conflicting benefit information.
Patient estimates
Provide the practice with verified benefit details needed to prepare clearer pre-visit estimates.
EMR documentation
Record verification dates, reference numbers and payer disclosures in the correct patient account.
A remote specialist who confirms a patient's coverage and benefits before their appointment: whether the plan is active and in network, what the deductible and copay are, whether a referral is needed, and what the patient will owe.
Verification checks whether coverage exists and what it pays. Prior authorization asks the payer to approve a specific service in advance. They are different tasks with the same payers, which is why many practices give both to one person.
Around $1,900 a month full-time, or $1,200 to $1,500 part-time if your schedule volume does not justify a full role. There is no recruitment or placement fee.
Yes, and it is a common pairing because both jobs use the same payer portals and the same knowledge. If your volume does not justify two roles, we will say so and match one person for both.
Yes. Our verifiers work in the major payer portals and clearinghouses alongside practice management systems including Athenahealth, eClinicalWorks, NextGen, Kareo and Tebra. You grant access under your own credentialing policies.
Latin America, working your time zone directly on a full 9 to 5 on your clock, so they can reach payer phone lines throughout the working day rather than leaving checks until tomorrow.
Every specialist completes HIPAA training before starting with a client and takes annual refresher training after that. Each passes a background check and signs a confidentiality agreement, and we execute a Business Associate Agreement with your practice.
Most practices verify two to three days ahead so there is time to contact a patient whose coverage has lapsed. We will set the cadence with you based on your schedule volume and how far ahead you book.
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