A dedicated receptionist answering your phones live during clinic hours rather than returning calls the next morning. Based in Latin America and working your time zone directly, a full 9 to 5 on your clock, with prior experience at a US practice and HIPAA training completed before kick-off. Most are fully bilingual in English and Spanish.
Verified Customer Service & Help Desk Back Office Representative 5+ years of experience
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Orion is a dedicated Helpdesk Back-Office Representative with over five years of experience in customer service and administrative roles. Currently pursuing a medical degree, Orion excels in managing tasks efficiently, building strong client relationships, and enhancing productivity. Proficient.
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Verified Virtual Medical Assistant | 8+ years of experience
Ramsi is a dedicated and experienced professional in the virtual healthcare industry. With a background in project management and extensive experience as a medical interpreter and virtual medical assistant, she excels in patient coordination and communication. Her proactive approach and.
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Maria is a dedicated professional with a bachelor's degree in psychology, providing her with a strong foundation in sensitive communication. She has a year of experience as a medical legal assistant, excelling in meticulous documentation and handling confidential information. Maria is passionate.
Verified Sofia has supported busy US medical practices as a remote receptionist, answering patient calls, managing appointment schedules, processing new-patient intake and keeping front-desk workflows moving throughout clinic hours.
Reception is the most common first hire because the pain is immediate and the result is visible within a fortnight: calls answered, the voicemail queue cleared, and a schedule that fills instead of leaking.
A loaded US front-desk hire runs close to $60,000 a year once you add the employer share of health insurance, payroll taxes, equipment and recruiting. A full-time virtual receptionist comes to $23,988 with none of that on top, and covers the same clinic hours. Turnover is the other argument: when the desk resigns, your scheduling and payer knowledge walks out with it.
Medical Virtual Receptionist
Medical Virtual Receptionist
Virtual Billing & Revenue Cycle Support
Your receptionist works your time zone, a full 9 to 5 on your clock, so the phones are covered all day.
HIPAA training before kick-off, annual refreshers, background checks and a signed BAA.
Only candidates who have already worked a US front desk reach your shortlist.
From $1,200 a month part-time, $1,900 full-time. No recruitment or placement fee.
The front desk is where practices lose revenue quietly. A call that reaches voicemail is usually an appointment that never gets booked, and staff who are rooming patients cannot answer it. A virtual receptionist covers the phones for the whole clinic day so your in-office team stays with the patients in front of them.
Medical Virtual Receptionists are healthcare professionals who support medical practitioners by managing patient communications, scheduling appointments, and handling administrative tasks. They are vital in ensuring that medical offices run efficiently and provide excellent patient care.
Medical Virtual Receptionists may have backgrounds in healthcare or administration. While a degree in healthcare is beneficial, it is not mandatory; experience in a medical setting is often sufficient.
Prior experience with your practice-management system helps, but the strongest candidates can also explain how they handled multi-line phones, appointment scheduling, patient messages and chart updates in a US medical practice.
Look for a clear triage process: confirm the caller, identify urgency without giving clinical advice, document the message accurately and route it according to the practice’s escalation rules.
A strong candidate should understand secure workspaces, unique system credentials, minimum-necessary access, identity verification and why patient information must never be stored on personal devices.
A short call to map your call volume, the hours you need covered and which phone and practice management systems you run.
A placement specialist matches receptionists who have worked your specialty and your software, then sends a shortlist worth reading.
You meet the candidates and make the hire yourself. We handle the in-country contract, payroll and compliance.
Your receptionist starts with HIPAA training complete and a signed BAA in place, working to a first-week plan built around your phones.
