Every call answered on the second ring, every recall chased, every new patient booked and verified before they walk in. A dedicated dental receptionist on your schedule and in your practice software, without adding a chair-side salary or losing your front desk to hold music.
Dental Front Desk Coordinator |
5+ years of experience
Karina is a bilingual professional with extensive experience in medical assistance and coordination. She excels in patient scheduling, insurance verification, and medical billing. Her adaptability and attention to detail make her an asset in fast-paced environments, ensuring efficient workflows.
Dental Front Desk Coordinator | 5+ years of experience
Karina is a bilingual professional with extensive experience in medical assistance and coordination. She excels in patient scheduling, insurance verification, and medical billing. Her adaptability and attention to detail make her an asset in fast-paced environments, ensuring efficient workflows.
Bilingual Appointment Setter | 5+ years of experience
Carlos is a highly organized bilingual professional with over 5 years of experience in medical interpretation, legal case evaluation, and remote customer support. He excels in patient-provider communication, medical records management, and legal intake, ensuring confidentiality and a.
Jennifer is a dedicated bilingual Certified Medical Assistant with expertise in both on-site and remote clinical operations. She excels in telemedicine, EHR documentation, and insurance verification while ensuring HIPAA compliance. Jennifer is proficient in managing high-volume customer service.
Andrea is a dedicated Virtual Medical Assistant with four years of experience in medical billing, customer service, and data entry. She has a strong background in insurance verification, appointment scheduling, and medical records management. Andrea is proficient in handling sensitive.
Medical Virtual Assistant | 3+ years of experience
Fabiola is a dedicated administrative and operations professional with over three years of experience in healthcare operations. She excels in scheduling, credentialing, records management, and workflow coordination. Her expertise extends to auditing insurance payments and ensuring compliance.
Every unanswered call is a new patient somewhere else
Verified
Karina A.
5+ years of front desk experience
Karina runs the phone and schedule for dental practices: answering and triaging calls, booking new patients, verifying dental benefits before the visit, and working recall and unscheduled treatment lists so chairs stay full.
Phone Handling
96%
Scheduling
94%
Insurance Verification
91%
A missed call is a missed new patient, and most dental practices miss more than they think, because the front desk is checking someone in when the phone rings. A dedicated remote receptionist answers every call, books and verifies new patients, and works the recall and unscheduled treatment lists, on your schedule and in your software.
Calls answered live during practice hours, not by voicemail
New patients booked and insurance verified before the visit
Hygiene recalls and unscheduled treatment chased every week
Confirmations and reminders sent so chairs stay full
HIPAA training before kick-off, refreshed annually, plus a signed BAA
Full-time from $1,900 a month, part-time from $1,200
Why hire a virtual dental receptionist
A dental front desk is trying to check in the patient at the counter, answer the phone, present a treatment estimate and chase the recall list at the same time. The phone loses. A virtual receptionist takes the phone and the follow-up off the counter entirely, so the person in front of the patient can stay with the patient.
Felipe Carvalho
Medical Virtual Receptionist
Online Rating 4.5
Felipe Carvalho
Medical Virtual Receptionist
Online Rating 4.5
Felipe Carvalho
Virtual Billing & Revenue Cycle Support
Online Rating 4.5
Full US hours overlap
Your receptionist works your practice hours, a full 9 to 5 on your clock, so the phone is covered when patients actually call.
Trained and checked
HIPAA training before kick-off, annual refreshers, background checks and a signed BAA.
Dental software experience
Only people who have run a US dental front desk in Dentrix, Eaglesoft or Open Dental reach your shortlist.
One monthly rate
From $1,900 a month full-time, $1,200 part-time. No placement fee.
What a virtual dental receptionist does
The dental front desk has two jobs that fight each other: the patient at the counter and the patient on the phone. A virtual receptionist takes the phone, the schedule and the follow-up lists, so your in-office team can stay with the patient in front of them.
Answer and triage inbound calls during practice hours, live
Book, confirm and reschedule appointments in your practice management system
Register new patients and collect forms, ID and insurance before the visit
Verify dental benefits, frequencies and remaining maximums ahead of appointments
Work the hygiene recall list and unscheduled treatment report every week
Send confirmations, reminders and post-visit follow-ups by text and email
Return voicemails and web enquiries the same day
Keep the schedule full by filling cancellations from the short-notice list
Specialties
Virtual dental receptionists support general dentistry, orthodontics, pediatric dentistry, periodontics, oral surgery and multi-location DSOs. The common thread is a US dental front desk that needs the phone covered and the schedule kept full.
Skills and Qualifications
Dental receptionists usually come from dental or medical front-desk backgrounds. Hands-on experience with US dental practice software and dental insurance matters far more than formal qualifications.
Experience in Dentrix, Eaglesoft, Open Dental or Curve.
Working knowledge of dental insurance: frequencies, annual maximums, waiting periods.
Professional, warm phone manner in English, with Spanish a common plus.
Comfortable working recall and reactivation lists to targets.
Which dental practice management software have you worked in?
Candidates should name the system, describe booking, confirming and moving appointments in it, and explain how they handled a double-booking or a same-day cancellation.
How do you verify dental benefits before an appointment?
A strong answer covers checking eligibility, frequency limits and remaining annual maximum, documenting it in the chart, and telling the patient their estimated portion before they arrive.
How do you work a recall list?
Look for a routine: a weekly pass through the recall and unscheduled treatment reports, a call-text-email sequence, and a record of who was contacted and what they said, so nobody gets chased twice.
How it works
Tell us the workload
A short call to map your call volume, practice software, hours and what the front desk is dropping today.
We build a shortlist
A placement specialist matches candidates who have run a US dental front desk, then sends a shortlist worth reading.
Interview and choose
You meet the candidates and make the hire yourself. We handle the in-country contract, payroll and compliance.
Onboard and start
Your receptionist starts with HIPAA training complete and a signed BAA in place, on your phones from day one.
What dental practices hand off first
Phones and booking
Every inbound call answered live during practice hours, triaged and booked while the caller is on the line.
Dental benefits verification
Eligibility, frequencies and remaining maximum confirmed before the visit and documented in the chart.
Recall and reactivation
The hygiene recall list and unscheduled treatment report worked every week with a call, text and email sequence.
A remote receptionist dedicated to your dental practice who answers your phones live, books and confirms appointments in your practice software, verifies dental benefits before the visit, and works your recall and unscheduled treatment lists.
An answering service takes messages for you to act on later, usually per minute or per call. A virtual receptionist is one named person on your team who books the appointment, verifies the insurance and chases the recall while the caller is still on the line, for a flat monthly rate.
Around $1,900 a month full-time, or $1,200 to $1,500 part-time for practices whose call volume does not justify a full role. There is no recruitment or placement fee.
Yes. Our receptionists work in Dentrix, Eaglesoft, Open Dental, Curve and similar systems, and answer through your existing phone system or a VoIP line you assign. You grant and control access.
Yes. Dental benefits verification, including frequencies, waiting periods and remaining annual maximum, is a core part of the role, so patients hear their estimated portion before they arrive.
Latin America, working your practice hours on a full 9 to 5 on your clock. Many are bilingual in English and Spanish, which matters for a lot of dental practices.
Every receptionist completes HIPAA training before starting with a client and takes annual refresher training after that. Each passes a background check and signs a confidentiality agreement, and we execute a Business Associate Agreement with your practice.
Yes. Working the hygiene recall list and the unscheduled treatment report is usually the single highest-value task a virtual receptionist takes on, because it is the work an in-office front desk never gets to.
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