Last updated: September 5, 2026
This Privacy Policy explains how Cloud Devs Inc. DBA Medical Virtual Assistants (“Medical Virtual Assistants,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit medicalvirtualassistants.com, contact us, apply as a candidate, or use our recruiting and remote staffing services.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Contact and identity information, such as your name, email address, telephone number, location, and organization.
- Professional and candidate information, including résumés, employment history, education, skills, availability, interview notes, assessment results, references, and work authorization information.
- Client and engagement information, including hiring requirements, communications, contracts, billing details, and service history.
- Technical information, such as IP address, browser type, device information, pages viewed, referring pages, and cookie or analytics identifiers.
- Information you choose to provide through forms, calls, interviews, emails, or support requests.
Please do not send patient records or protected health information through general website forms or email unless we have expressly instructed you to use an approved secure channel.
2. How We Use Information
We may use personal information to:
- Respond to enquiries and provide requested services.
- Assess candidates and match them with suitable opportunities.
- Manage client relationships, contracts, onboarding, payroll, compliance, and support.
- Operate, secure, troubleshoot, and improve our website and services.
- Send service communications and, where permitted, marketing communications.
- Prevent fraud, protect legal rights, and comply with applicable law.
3. Legal Bases for Processing
Where applicable law requires a legal basis, we process information with your consent, to take steps at your request or perform a contract, to comply with legal obligations, and for legitimate interests such as operating, improving, and protecting our services. You may withdraw consent where consent is the applicable basis, without affecting earlier lawful processing.
4. How We Share Information
We may share information with:
- Clients and prospective clients when necessary for candidate matching, interviews, or an engagement.
- Candidates when necessary to describe and coordinate relevant opportunities.
- Service providers supporting hosting, communications, analytics, payments, assessments, compliance, security, and business operations.
- Professional advisers, regulators, law enforcement, or other parties where required by law or reasonably necessary to protect rights and safety.
- A buyer, successor, or affiliate in connection with a merger, financing, reorganization, or sale of all or part of our business.
We do not sell personal information for money. We may use analytics or advertising technologies that are treated as “sharing,” “sale,” or targeted advertising under certain privacy laws; available controls are described below and in our Cookie Policy.
5. Healthcare Information and HIPAA
Medical Virtual Assistants is not automatically a HIPAA covered entity merely because it provides administrative staffing services. Where we act as a business associate and handle protected health information on behalf of a covered entity, that handling is governed by an applicable Business Associate Agreement and HIPAA requirements. This public Privacy Policy is not a substitute for those contractual safeguards.
6. International Data Transfers
We and our service providers may process information in the United States and other countries. Where required, we use appropriate contractual or legal safeguards for international transfers.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain candidate and client records, comply with legal and accounting obligations, resolve disputes, and enforce agreements. Retention periods vary by record type and applicable requirements.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection; withdraw consent; or opt out of certain targeted advertising, sharing, or sales. We may need to verify your identity and may retain information where permitted or required by law.
To submit a privacy request, email support@medicalvirtualassistants.com. Authorized agents may submit requests where applicable, subject to verification of their authority.
10. Marketing Choices
You can unsubscribe from marketing emails using the link in the message or by contacting us. We may still send non-marketing communications relating to an enquiry, application, account, contract, security matter, or active service.
11. Cookies and Analytics
We use cookies and similar technologies to operate the website, remember preferences, understand traffic, improve performance, and, where enabled, support marketing. See our Cookie Policy for more information and available choices.
12. Children’s Privacy
Our services are intended for adults and business users. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and delete it where appropriate.
13. Third-Party Links
Our website may link to third-party services. We are not responsible for their privacy practices, and you should review their policies before providing information.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will be posted here with its “Last updated” date.
15. Contact Us
For privacy questions or requests, contact Cloud Devs Inc. DBA Medical Virtual Assistants at support@medicalvirtualassistants.com.